FAQS
Be in the Know
HOW LONG DOES AN AVERAGE PROJECT TAKE?
This depends on whether you are ordering a personalised or a generic print. Personalised prints can take hours to design. Stationery also equates to personalised items.
HOW ARE YOUR PRINTS PROTECTED IN SHIPPING?
All prints are posted in cellophane wraps and shipped in hardbacked envelopes. Bulkier items such as invitations and stationery will be wrapped and shipped in boxes.
CAN I RETURN MY ITEM?
Returns are only accepted if the item is damaged. Proof of damage will need to be sent prior to approval of refund. For all personalised orders, a draft will be sent prior to printing for customer to approve.
WHAT STOCK IS USED FOR YOUR PRINTS
Each print is printed on matte 300gsm premium cardstock, the matte finish allows the stock to absorb inks better than a glossy alternative.
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All event stationery is also printed on 300gsm cardstock to enable a sturdier quality.
HELP, MY ORDER HASN'T ARRIVED?
Apologies, please email us at lmprintsandstationery@outlook.com with your name, shipping address and order number so we can try and track your missing parcel.
WILL I GET A TRACKING NUMBER FOR MY ORDER?
Yes, all orders will be provided with a tracking number once shipped.